the testing process

The functionality of your product needs to be rigorously tested in such areas as:

• installation/uninstallation
• navigation/hyperlinks/hotspots
• audio/video/animation operation
• missing content
• quizzes/user tracking
• print/save functionality
• third-party functionality (e.g. Flash/Word/Acrobat documents)

This can also include testing against a design document or interactive script, and normally takes place on one key platform of the required environment.

Remember, users don't always do what's expected of them.

Expect the unexpected

Complement a rigorous functionality test with 'exploratory' or 'destructive' testing that aims to 'break' your program in unforeseen ways.

You'll then be confident that your product will withstand unexpected user actions.