Service Desk » End-user Support
End-user Support
The Service Desk will act as your front line team, fielding queries as they arise. We log all calls in accordance with our ISO 9001:2008 accredited process and strive to implement a first time fix when possible. We investigate the root cause of all issues that arrive and, where necessary, refer issues to our development team to implement a fix. We provide a dedicated phone line and an email alias address to ensure consistency between your site and the Service Desk’s resolutions.
The Service Desk will be a central point of contact for users of your product. We can offer your users support with:
- log-in/access problems
- functional queries
- navigational queries
- issues with 3rd-party plug-ins.
In all cases the Service Desk follows the ITIL process in conjunction with ISO 9001:2008 to ensure quality assurance is fully met.
If you’d like to know more about what we can do for the audience of your project, contact us today.
