Administrator Support

The Service Desk can provide the administrators of your site with support for any functional issues they may be experiencing with Epic-produced e-learning content. We believe that having that extra line of administrator support can drastically reduce the amount of time your administrators spend on resolving issues by stepping in when needed.

The Service Desk will provide a central point of contact for your site’s administrators. We can offer your administrators support for:

• log-in/access problems
• functional queries
• creation, amendment and upload of user accounts
• mass email notifications for users
• support on using the LMS.

We will also provide monthly updates and reports to highlight any emerging trends in site usage, file downloads and analysis of your site’s activity if required, with a full rundown of all queries raised.

In all cases, the Service Desk follows the ITIL process in conjunction with ISO 9001:2008 to ensure quality assurance is fully met.

If you’d like to know more about what we can do for the administrators of your site, contact us today.