Service Desk

We've got you covered
The Epicentre Service Desk can provide the essential services you need to ensure the performance and success your products deserve. Handling post-delivery problems right first time prevents costly redesigns, bug fixing and issues encountered by your product’s users.

This is not a test
The Service Desk is well-established with an experienced and dedicated support services team able to respond to all of your technical support needs, including:

• adding forums
• adding users
• installation
• log-in/access problems
• operating systems
• creation and maintenance of FAQs
• registration support.

We can provide an out-of-hours, on-call service on request to ensure that, even when everyone else has gone home, there’s someone at the end of the phone to help. In addition to regular 9am to 5pm coverage, we’ll accommodate your users, administrators and developer’s queries up until 8pm during the week and between 9am and 1pm on Saturdays if required.

We learn from our experiences and always try to resolve issues in the shortest possible timescale. We establish processes to facilitate the recording, storing and retrieval of information to assist in fast and accurate resolutions.

For a more detailed discussion of how Service Desk can guarantee the continued post-delivery success of your project, contact us today.

For further reading on Service Desk, you may wish to download the following PDF:

'Why provide a post-delivery Service Desk?' data sheet (PDF download)

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